Terms and Conditions

These terms and conditions apply to purchases in the online store www.vistavalueswear.com operated by Dvakrát dobre, občianske združenie, registrovaný sociálny podnik, Pribišová 286/7, 053 02 Spišský Hrhov, ID number: 42344310 registered in the register of civic associations maintained by the Ministry of the Interior of the Slovak Republic no. . VVS / 1-900 / 90-36998, email: dvakratdobre@gmail.com, contact person: Magdaléna Čurillová, tel. no. +421908383782. The business conditions are part of the concluded purchase contract between the seller on the one hand and the buyer on the other. All contractual relations are concluded in accordance with the law of the Slovak Republic. In the event that the contracting party is a consumer, the relations not regulated by these terms and conditions are governed by Act no. 40/1964 Coll., Civil Code, Act no. 250/2007 Coll., On consumer protection, Act no. 102/2014, on consumer protection in the sale of goods or provision of services, Act no. 22/2004 Coll. on electronic commerce, all as amended.

Definitons

A consumer contract is any contract, regardless of the legal form, concluded between the supplier and the consumer.

The supplier (seller) is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling a consumer contract.

Buyer - a consumer is a natural or legal person who purchases products or uses services for personal use or for the needs of members of his household (hereinafter also "consumer").

Buyer-entrepreneur is a legal entity or natural person-entrepreneur who acts within the scope of his business or other entrepreneurial activity and buys products or uses services for the purpose of his business and their resale or trade with them.

The deliverer is DPD - a courier company whose subject of activity is the provision of courier, transport, warehousing and additional services.

If the Order Party includes their Company ID in the order, they acknowledge and it is understood by both parties that the GBTC provisions pursuant to legal entities shall apply.

The contractual relationship between the contracting parties is subject to the provisions of the Commercial Code, Act No. 513/1991 Coll. as amended, unless otherwise defined herein. Agreements between the Order Party and Supplier that deviate from these GBTC take precedence.

Specific provisions between the Order Party and Supplier that deviate from these GBTC may be agreed upon in the contract. Such specific provisions, if agreed upon in the contract, shall take precedence over the GBTC provisions.

The Supplier may amend the GBTC, and may do so unilaterally. This provision does not affect the rights and obligations pursuant to the period in which the previous version of the GBTC applied.

Ordering and concluding a purchase contract

The buyer chooses the product on the basis of the current offer published on the website www.vistavalueswear.com, confirms this choice by clicking on the "Buy" button, fills in the order form (email, in case of purchase of goods delivery address), chooses the number of products (or exact parameters product) and selects the method of payment (cash on delivery, card payment, bank transfer) Orders placed through the online store www.vistavalueswear.com are binding. When sending the order, the buyer confirms by active click that he has read and agrees to these terms and conditions.

The proposal for concluding the contract is the placement of the offered goods on the website www.vistavalueswear.com, the contract is created by sending the order to the buyer and acceptance of the order by the seller. The seller will immediately confirm this acceptance to the buyer's email, but this confirmation does not affect the creation of the purchase contract. It is not possible to unilaterally change the contract concluded in this way.

Information about the individual steps leading to the conclusion of the contract follows from these terms and conditions and the buyer always has the opportunity to check or correct the order before sending it.

The contract is concluded in the Slovak language, if the circumstances on the part of the seller or the buyer do not prevent it, it is possible to conclude the contract in another language that is understandable to both parties.

The operator, together with the goods, delivers to the buyer all relevant documents relating to the goods: invoice (tax document), or warranty card and instructions for use (if provided by the manufacturer) The buyer can cancel the order by e-mail or telephone. To cancel the order, it is necessary to send a written request to the address dvakratdobreoz@gmail.com, or request the cancellation of the order by SMS message to t.č. +421 908 383 782

Prices

The prices of individual products are final including value added tax (VAT) in the amount of 20% and all other taxes. These prices do not include the shipping costs which are listed separately in the shopping form before placing the order. The consumer has the opportunity to become acquainted with the period during which the seller is bound by his offer, including the price.

The final price is stated in the order form just before sending the order, it includes VAT, or all other taxes and fees (packaging, postage ...), which the consumer must pay to obtain the product or service. This price cannot be changed unilaterally by the seller.

Terms of delivery

The goods that are in stock are dispatched within 5 days at the latest. Goods that are not in stock are always marked with the phrase "NOT IN STOCK". Its availability can be verified by asking at the email address: dvakratdobreoz@gmail.com Delivery time of goods that are not in stock but are available, is a maximum of 30 days in rare cases, a longer delivery time can be agreed. The goods are sent via the DPD courier service.

Terms of payment

The buyer pays the purchase price to the operator, either:

•  cash on delivery
• by bank transfer to account no. IBAN: SK84 1100 0000 0029 4011 8753
• via card pay

The ordered goods remain in the ownership of the Supplier before the price has been paid in full and the ordered goods have been delivered to the Customer. The liability related to possible damage risks is transferred from the Supplier to the Consumer once the Consumer has accepted the delivered goods.

Transport is provided by a transport company - DPD). If the supplier is contractually obliged to deliver the ordered goods to a specific place, the consumer is obliged to take over the goods upon delivery. If the Consumer does not take over the goods upon delivery, the Supplier has the right to withdraw from the contract.

In cases where it is necessary to deliver the ordered goods repeatedly or in another way as agreed in the order, the consumer is obliged to pay the costs associated with repeated shipping or change of delivery method.

When collecting the order from the shipping company, the Consumer must examine the packaging for defects, and immediately notify the shipping company in case of any inconsistencies. The Consumer has the right not to accept the delivered order if the packaging has been impaired or damaged. By signing the delivery documentation, the Consumer acknowledges that the goods have been delivered unimpaired. More specific terms and conditions in relation to the delivery of the order may be additionally arranged between the Supplier and the Consumer

Warranty, warranty card

The warranty period is 24 months and starts from the receipt of the item by the buyer. If the period of use is marked on the item sold, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period.

At the request of the buyer, the seller is obliged to provide a written guarantee (warranty certificate). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a guarantee certificate.

The warranty card contains the seller's name (name and surname, business name or name of the seller, its registered office or place of business), the content of the warranty, its scope and conditions, the length of the warranty period and the data necessary to claim the warranty. If the warranty card does not contain all the requisites, this does not invalidate the warranty.

By stating in the warranty certificate issued to the buyer or in the advertisement, the seller may provide a warranty exceeding the scope of the statutory warranty, the conditions and scope of this warranty shall be determined by the seller in the warranty certificate.

The warranty does not cover normal wear and tear, mechanical damage, etc.

We do not reimburse postage costs related to sending complaints / resizing and returning goods from the customer to us.

Compliance with the purchase agreement

The item sold must have the required, or legally prescribed, quality, quantity, measure or weight and must be free from defects, in particular it must comply with binding technical standards. If special rules need to be observed when using the item, especially if the use is governed by instructions or is regulated by a technical standard, the seller is obliged to acquaint the buyer with them, unless these are generally known rules. If the seller does not fulfill this obligation, he is obliged to compensate the buyer for the damage that has arisen.

Complaints and its application

The seller is responsible for the defects of the sold item when taken over by the buyer.

If it is a defect that can be removed, the buyer has the right to have it removed, free of charge and properly. The seller is obliged to eliminate the defect without undue delay. Instead of eliminating the defect, the buyer may request an exchange of the item or, if the defect concerns only a part of the item, a replacement of the part, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the defect. Instead of eliminating the defect, the seller can always replace the defective item with a perfect one, if this does not cause serious difficulties for the buyer.

If it is a defect that cannot be removed and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer is unable to properly use the item due to the recurrence of the defect after repair or due to a larger number of defects. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.

The seller is obliged to determine the method of handling the complaint immediately, in difficult cases no later than 3 working days from the date of the complaint, in justified cases, especially if a complex technical assessment of the product or service is required, no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the complaint will be settled immediately; in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the deadline for handling the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product. The seller will acknowledge receipt of the complaint immediately and issue it to the consumer. At the latest, however, it will issue it together with a document on the handling of the complaint.

The period from the exercise of the right of liability for defects until the end of the complaint procedure (delivery of the repaired product, written request to take over the performance or its reasoned rejection) does not count towards the warranty period. If the item is exchanged for a new one, the new warranty period begins to run from the time it is taken over. When making a complaint to the consumer during the first 12 months from the purchase, the seller may handle the complaint by rejection only on the basis of a written professional assessment; Irrespective of the outcome of the peer review, the consumer may not be required to reimburse the cost of the peer review or other costs related to the peer review.

When making a complaint to the consumer after 12 months from the purchase, when the seller rejected it, the seller is obliged to state in the document on the handling of the complaint to whom the consumer can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related expediently incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the consumer proves by a professional assessment the seller's liability for the defect, he can file a complaint again. The warranty period does not expire during the professional assessment.

The seller is obliged to reimburse the consumer within 14 days from the date of re-application of the complaint all costs incurred for professional assessment, as well as all related purposefully incurred costs. A re-submitted claim cannot be rejected. The seller is obliged to deliver the confirmation of the complaint to the consumer immediately, if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint; The claim confirmation does not have to be delivered if the consumer has the opportunity to prove the claim in another way.

In the event of a complaint, the consumer informs the seller about the complaint by email (to achieve the fastest possible handling of the complaint) and sends the goods packed in packaging suitable for transport together with a description of the defect and a copy of proof of purchase (or warranty card, if issued) to the seller's address:

Twice as well, civic association, registered social enterprise e-mail: dvakratdobreoz@gmail.com phone contact: +421 908 383 782 The seller does not reimburse the postage incurred. The buyer is entitled to reimbursement of the necessary costs incurred in connection with the exercise of rights from liability for defects.

If the consumer is not satisfied with the way in which the seller has handled his complaint or if he considers that the seller has infringed his rights, he has the opportunity to turn to the seller for redress. If the seller responds to the request for redress or does not respond to it within 30 days from the date of its dispatch, the consumer has the right to file a motion to initiate an alternative solution to his dispute under the provisions of § 12 of Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Laws. The competent entity for the alternative resolution of consumer disputes with the seller Twice well, civic association, registered social enterprise is [Slovak Trade Inspection Authority / Office for Regulation of Network Industries / Office for Regulation of Electronic Communications and Postal Services] or another competent authorized legal entity registered in the list of ADR entities SOI Inspectorate for the Bratislava Region, Prievozská 32, PO Box 5, 820 07 Bratislava 27, Department of Technical Product Control and Consumer Protection and Legal Department, tel. No .: 02/58272 172-3, 02/58272 104 Fax No .: 02/58272 170, email: ba@soi.sk, maintained by the Ministry of Economy of the Slovak Republic (the list is available at http: //www.mhsr. com, the consumer has the right to choose which of these ADR entities to contact, and the consumer can use the online dispute resolution platform available at http: // ec to submit an alternative dispute resolution proposal. europa.eu/consumers/odr/

Withdrawal from the contract

If the seller is unable to fulfill his obligations under the purchase contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of goods agreed in the purchase contract has discontinued production or made major changes that prevented the seller from fulfilling its obligations under the purchase contract; for reasons of force majeure or if, even with all reasonable efforts, he is unable to deliver the goods to the customer within the period specified in these terms and conditions or at the price specified in the order, the seller is obliged to immediately inform the buyer and at the same time he is obliged to offer the buyer a substitute performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the buyer withdraws from the purchase contract for the reasons stated in this point of these complaint and business conditions, the seller is obliged to return to the buyer the advance payment for the goods agreed in the purchase contract within 14 days of notification of withdrawal by transfer to the account specified by the buyer.

Pursuant to Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance or off-premises contract of the seller and on the amendment of certain laws (hereinafter the "Act") under the provisions of § 7 et seq. days from the date of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract before the delivery of goods.

If the consumer wants to exercise this right, he is obliged to deliver the written withdrawal from the purchase contract in person to the contact address of the seller no later than the last day of the specified period or to deliver this withdrawal by post no later than the last day of the period to the address specified in the contacts. After notifying the withdrawal from the contract, the consumer is obliged to send or deliver the subject of the contract from which he withdraws together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than within 14 days from the date of withdrawal (§10 paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured shipment. Withdrawal from the contract must be made by the buyer in writing in a manner that does not raise doubts that the withdrawal has occurred or in the form of a record on another durable medium.

Withdrawal from the purchase contract according to the passing point of these terms and conditions must contain information: in particular the identification of the buyer (name and surname), order number and date, exact specification of goods, the way the seller is to return the already received performance, especially account number and / or the buyer's postal address.

Do not send the goods to us on delivery, such goods will not be accepted.

The e-shop operator will return the paid performance for the goods / service, including transport costs in accordance with Art. §9 par. 3) of Act no. 102/2014 Coll. as well as costs demonstrably incurred to order the goods within 14 days from the date of delivery of the withdrawal from the contract, but this money does not have to be returned before the returned goods are delivered to him or proved to the consumer that the returned goods were sent by the consumer to the e-shop operator. This condition does not apply if the seller has proposed to pick up the goods himself. The consumer is entitled to a refund of the cost of the cheapest standard delivery method offered by the seller when exercising the right to withdraw from the contract.

The right to withdraw from the contract does not apply to goods and services, which are defined in §7 par. 6 letter a) to l) of Act no. 102/2014. Z.z., whose subject are:

• sales of goods made according to the specific requirements of the consumer, custom-made goods or goods intended specifically for one consumer,

The consumer bears any reduction in the value of the goods caused by its use beyond what is necessary to determine the functionality and properties of the goods.